---
title: "BattleHawk Armory Customer Story | Coreware"
description: "See how BattleHawk Armory uses Coreware’s surcharge program to offset credit card processing costs while maintaining sales and competitive pricing."
url: "https://coreware-v2.coreware.online/customer-brownells"
site: "Coreware"
---

# BattleHawk Armory Customer Story | Coreware

> See how BattleHawk Armory uses Coreware’s surcharge program to offset credit card processing costs while maintaining sales and competitive pricing.

###### Customer story · Brownells

## When compliance works the way the business does.

How Brownells moved beyond spreadsheets, simplified reconciliation, and brought greater structure to its firearm records with Coreware.

##### The challenge

Bound book reviews required Excel

##### The change

Reconciliation moved closer to live records

##### The result

Clearer workflows for distinct firearm activity

## Compliance starts long before an inspection.

For an FFL, compliance is never just another administrative task. Every firearm received, transferred, or sold creates a record that must remain accurate and accessible.

When those records are spread across outdated workflows and offline spreadsheets, routine work becomes slower and every reconciliation becomes more difficult than it needs to be.

That was the reality Brownells faced before moving its FFL operation to Coreware.

## The old system made bound book audits a nightmare. We had to do them in Excel rather than live.

###### Nate Ackerman · Brownells

###### Moving reconciliation out of Excel

A bound book is only useful when the information inside it can be reviewed and reconciled efficiently. Before Coreware, Brownells had to move information into Excel to conduct its internal reviews.

The work was no longer happening directly within the operational system. Information had to be exported, organized, compared, and reconciled separately.

###### Before Coreware

## Rebuild the review in a spreadsheet.

Export records, organize the data, compare it separately, then return to the source system.

###### With Coreware

## Review closer to the live firearm records.

Keep internal reconciliation connected to the operational information employees already use.

“Everything got easier with Coreware when we transferred over,” Nate said. The difference was the removal of a cumbersome process employees had previously accepted as part of the job.

###### A more structured Form 4473 process

Brownells also needed a more current way to manage Form 4473. According to Nate, the previous process was antiquated and did not follow the sequence used by the current form.

Coreware provided a guided digital workflow that better reflected the structure employees needed to follow while keeping the resulting records inside the same FFL platform.

## The 4473 process was antiquated and not in the order that the ATF requires now. Moving to Coreware helped with those compliance issues.

###### Nate Ackerman · Brownells

Coreware does not replace the judgment or responsibility of the FFL. It gives the people responsible for the transaction a clearer system in which to perform and document the work.

###### Different firearms. Different workflows. Different books.

Not every firearm entering Brownells follows the same path. Some belong to primary inventory. Others are connected to transfers, NFA activity, or large programs involving outside organizations.

## Separate the records without separating the operation.

###### Primary inventory

###### NFA activity

###### Firearm transfers

“Having different bound books is a big thing compared to what we used to use,” Nate said. “We can keep our NFAs in their own book and keep our transfers in their own book.”

That separation becomes especially useful when Brownells supports large banquet programs for organizations such as Ducks Unlimited and Pheasants Forever. Firearms connected to those programs can be kept in their own books, simplifying the logistics around the work.

###### Compliance without rebuilding the process

The most important change at Brownells was not the replacement of one spreadsheet. It was the ability to keep more of the compliance workflow connected: firearm records, separate bound books, Form 4473 activity, transfers, NFA inventory, and internal reconciliation.

The records are easier to organize. Reconciliation happens closer to current information. Different firearm workflows can remain separated without becoming disconnected. The Form 4473 process is more structured for the people responsible for completing it.

For an operation of Brownells’ size, those improvements matter. Because protecting an FFL begins long before an inspection. It begins with the systems and habits used every day.

Accuracy note: Brownells has not undergone an ATF inspection since moving to Coreware. This story reflects the company’s experience with its everyday internal workflows and does not claim or imply a particular inspection outcome. Coreware does not provide legal advice or guarantee compliance.

###### Keep your FFL records connected

## Give your compliance work a clearer place to live.

Bring bound books, digital Form 4473 workflows, transfers, NFA records, and related firearm activity into one platform purpose-built for FFLs.

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